Crucial conversations are a part of every day life. In professional and personal life we relate to people when emotions run high, there is a lot at stake, and we come to different conclusions. These three criteria define crucial conversations according to Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. The four authors Crucial Conversations consider their work of the utmost importance. They believe that success and failure depend on one's ability to handle these situations in a positive and mutually beneficial way. The book is instructional in nature but feels personal at the same time. They do a good job relaying ideas through formulas and stories in equal parts. Linear and relational thinkers will both find something to sink their teeth into throughout the chapters of this book. Few of the ideas feel revolutionary in their own right. However, the sequence presented has a great impact on the way I view potential conflict.

I would recommend reading this book. It is smart and has changed the way I approach difficult conversations. The authors did a good job connecting a series of ideas that I already had. I just hadn't put them together in the same way! Do yourself a favor and grab a copy. I am sure that a crucial conversation will find you sooner than later!

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